June 28, 2019
This award, which is based on research conducted for the North American market, recognises the document imaging OEM that offers the most robust portfolio of hardware devices, software solutions, and technical and professional services for firms in the banking, insurance, wealth management, and other financial-services market segments.
“Financial services providers today need more than a reliable MFP from their document imaging vendor,” said Jamie Bsales, Director of Solutions Analysis at Keypoint Intelligence. “They need a partner who can help them streamline complex document workflows that typically include both paper and electronic documents, as well as one who understands the unique data security requirements that come with the territory. Ricoh demonstrated that it can be that trusted partner.”
For this study, Keypoint Intelligence invited all leading document imaging OEMs to complete an exhaustive questionnaire detailing their offerings for banking and insurance providers in key areas including hardware and software portfolios, service and support offerings, professional services capabilities, security offerings, and demonstrated market leadership. OEMs that opted to participate were also asked to make key personnel available for in-depth interviews with the Keypoint Intelligence analyst team to give a more complete picture of the vendors’ strategies for the financial services market. After gathering all the data, the analysts used a proprietary rating scale to calculate point totals in the key areas studied.
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