The Recycler
  • Katun web banner December 2022 NEW
  • Biuromax Masthead web banner March 2024
  • G&G Feb 24 Masthead Banner

HP faces investigation for potential anticompetitive practices

October 5, 2023

HP finds itself in the legal crosshairs following allegations of deploying firmware updates that seemingly block the usage of non-HP ink cartridges, sparking substantial consumer ire and inviting investigations into potential anticompetitive practices.

Hewlett-Packard (HP), a prominent technology company, is presently under a legal microscope by ClassAction.org for purportedly deploying firmware updates that obstruct the utilisation of non-HP ink cartridges in its printers, a move that has ignited allegations of anticompetitive practices. Investigations are underway by attorneys in cooperation with ClassAction.org to discern whether these actions contravene legal standards by illegitimately suppressing competition and infringing upon consumers’ rights.

HP has explained through a support article that their printers utilise a feature termed “dynamic security,” which is aimed at ensuring the devices work with original HP ink and toner cartridges, ostensibly to maintain quality and functionality. Nonetheless, consumers and media outlets like Ars Technica have pointed out that HP has been systematically pushing firmware updates since 2016 that not only block third-party ink but also do so without any prior notice to its customers.

Furthermore, users have reported that messages warning about potential quality issues with non-HP cartridges have transitioned to outright refusals to print unless HP’s own cartridges are inserted.

Following multiple complaints lodged by users, ClassAction.org attorneys are exploring the feasibility of initiating a class action lawsuit, which could potentially compel HP to compensate affected consumers for their monetary losses—both from the inability to use non-HP ink and the subsequent requirement to purchase often pricier HP ink. The ongoing investigation seeks to validate claims and gather evidence to either substantiate or dispel the allegations of anticompetitive behaviours.

The current allegations are not unprecedented; HP has previously been in the legal spotlight and even settled more than one lawsuit in the US and another in Europe and were also fined $10 million (€9.51 million) by the Italian competition authorities for similar issues.

Residents of several US states, namely Pennsylvania, Illinois, New York, New Jersey, and California, who have been impacted by the inability to use non-HP ink due to these firmware updates, are currently being encouraged to engage with the investigation.

This engagement involves sharing their experiences and could play a pivotal role in mobilizing a class action lawsuit against HP. The prospect of a lawsuit seeks not only to reimburse affected parties but also possibly influence HP to retract firmware updates that are proven to be anticompetitive and, by extension, enforce a more consumer-friendly approach in the future.

Are you or your customers affected by this issue?  You can reach ClassAction.org here.

Categories : World Focus

Tags : Class Action ClassAction.org Firmware HP Investigation

  • IR Italiana Web ad January 2021
  • Apex Web Ad March 2024
  • Biuromax March 2024 Banner
  • Static Control June 2022 Big & Bold Ad
  • TN Core April 2024 Web Banner
  • G&G Big & Bold Web banner January 2024
  • Mito Web advert July 2023
  • GM Technology Web Ad March 2024
  • Ink Tank April 2024 Web Ads
  • Cartridge Web April 2024 Web Banner
  • CET Web ad December 2023
  • Altkin Web ad March 2024
  • HYB Web banner Jan 2024
  • ITP Web ad January 2021
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • PCL April 2024 Web Banner
  • CET Web ad December 2023
  • ITP Web ad January 2021
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • HYB Web banner Jan 2024
  • PCL April 2024 Web Banner
  • Altkin Web ad March 2024
  • Altkin Web ad March 2024
  • CET Web ad December 2023
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • PCL April 2024 Web Banner

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021