April 16, 2018
At the Executive Forum 2018, HP Inc. revealed how it is partnering with ImageNet Consulting, LLC to drive growth in A3 with Smart Device Services (SDS) remote management, lowering its service costs more than 15 percent.
Combined with HP’s PageWide architecture, ImageNet’s parts and labour burden is up to 10 times less than a traditional laser machine, enabling net new business wins and upgrades.
“HP is committed to driving growth for their vast partner ecosystem. We are using the cost savings we have seen on HP machines to invest in entering and scaling new markets,” said Pat Russell, CEO, ImageNet Consulting, LLC. “ImageNet has benefited first hand from how HP is reinventing A3 and service, and by taking a unified vendor strategy across our print portfolio, we are maximizing efficiencies and accelerating new growth.”
ImageNet is a company that specialises in document management and professional services. In addition to being a strategic partner for HP’s imaging and printing, supplies and MPS businesses, ImageNet is integrating options in Graphics and 3D printing. The company is also expanding its collaboration with HP to include Device-as-a-Service.
“ImageNet is one of the most innovative and dedicated dealers in the industry, and we are thrilled that they have seen such tremendous results growing our joint MPS business across both A3 and A4,” said Grad Rosenbaum, Vice President and General Manager, Americas Solutions Business, HP Inc. “We look forward to achieving additional success with ImageNet as we continue our quest to reinvent the office with smart printing at the core.”
HP’s A3 portfolio transforms today’s copier experience for ImageNet by offering advanced security features unmatched in the marketplace and affordable colour via HP’s PageWide printing technology. With HP’s PageWide A3 technology, ImageNet has lowered its parts and labour costs dramatically because of the inherent simplicity of the print-engine design.
SDS helps ImageNet lower the cost of service, easily diagnose problems and deliver proactive service with big data and predictive analytics that ensure their customers’ fleets are optimised for their evolving needs.
A key benchmark in ImageNet’s managed print services program is cited as being first-call effectiveness—the ability to resolve a customer’s problem without needing return visits. SDS makes that easier with self-help tools such as wizards and web-based information access, enabling ImageNet to take a proactive approach to service, increasing overall customer satisfaction.
At the Executive Forum, HP also announced its new HP Accessibility Assistant, designed to benefit workers with disabilities, and revealed the extension of its print security leadership.
ImageNet is not the OEM’s only new partner either, with professional services firm, Aon, also teaming up with HP, to provide a new security solution.
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