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Ricoh USA, Inc. recognised by ChannelE2E

May 25, 2022

Ricoh USA, Inc. ranks among the world’s Top 100 Vertical Market MSPs for 2022, according to ChannelE2E, a CyberRisk Alliance resource.

The annual list and research identify and honour the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets. Moreover, the research affirms that vertical market MSPs have vastly expanded their managed security capabilities.

This year’s research revealed several key MSP business, security and market trends. Key takeaways include:

  • Surging MSP Revenues: Honourees generated a combined $3.05 billion (€2.85 billion) in vertical market annual recurring revenue (ARR) in 2021, up 42% from $2.14 billion 9€2 billion) in 2020. The surge involved extremely strong MSP merger and acquisition (M&A) activity; accelerated demand for cloud & cybersecurity services; and successful MSP pivots amid the continued COVID-19 pandemic.
  • Key Verticals: The most successful vertical market MSPs are zeroing in on healthcare and manufacturing, with continued strong interest in financial services, legal and government opportunities.
  • Managed Security Services: All of the honourees offer some form of managed security services – particularly backup and disaster recovery (96%), endpoint detection & response (EDR, 88%) and managed detection and response (MDR), 82%). Moreover, the MSPs increasingly focus on emerging areas such as Cloud Security Posture Management (CSPM, 49%) and eXtended Detection and Response (XDR, 38%).
  • End-Customer Reach: The Top 100 Vertical Market MSPs now manage more than 6.1 million users across their customer sites as of 2021, up from 3.1 million in 2020.
  • Top 10 Strategic Technology Partners: MSPs consider their top vertical market technology partners to be Microsoft (46%), ConnectWise (18%), Datto (18%), Cisco Systems (15%), Dell Technologies (14%), Ingram Micro (13%), Amazon Web Services (10%), SentinelOne (10%), Fortinet (9%) & Tech Data (7%).

Ricoh was ranked among the top vertical market MSPs in Legal.

“It’s a time of great cultural change in the legal profession, as the need for collaboration and communication from any location is impacting the way information is managed, used and shared, and how legal work is done,” said Bob Lamendola, Senior Vice President, Technology and Head of Digital Services Centre, Ricoh North America. “This recognition demonstrates Ricoh’s continued commitment to leading the way in legal service delivery, driving innovation and delivering technologies to realize a future based on cloud services and solutions, like eDiscovery, that support the evolution of legal work.”

“ChannelE2E and CyberRisk Alliance congratulate Ricoh on this honour,” said Amy Katz, Executive Vice President and General Manager of ChannelE2E, a CyberRisk Alliance resource. “Businesses worldwide increasingly outsource their most critical security, business automation and IT management requirements to the world’s Top 100 Vertical Market MSPs.”

 

Categories : Around the Industry

Tags : ChannelE2E Honour MSP Ricoh Security

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