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LD Products scoops 12th Bizrate award

June 18, 2018

LD Products has announced that it recently received the Bizrate Circle of Excellence Award for the twelfth consecutive year. 

Conducted by consumer ratings service Bizrate.com, an online provider of customer-generated reviews, the award recognises a select group of e-commerce retailers that earned an exceptional satisfaction score on the service’s post purchase surveys. 

Customers rate retailers on all points of service, including price, shipping time, customer support and product selection.  Millions of online shoppers give feedback to more than 6,000 online businesses each year, providing an unbiased account of everything from their shopping experience to their post purchase opinion of a product.

Now LD has revealed that the company “is proud to be one of just 123 companies that were honored with the Excellence Award for 2017, earning an overall customer satisfaction rating of 9.4 /10.”

“Feedback is so essential and with a ratings service like Bizrate, we gain an added level of insight,” says CEO Aaron Leon, “We’ve always made a point to put our customers first.  Ratings and reviews serve as a constant motivator for our team as we continue to deliver the best possible printing experience for our customers.”

The company has expressed its gratitude to its customers for their feedback.

LD Products achieved high rankings in all areas of the survey, earning the following scores:

Onsite Shopping Experience

  • Product selection: 9.4 /10
  • Ease of search: 9.3/10
  • Design of Site: 9.2/10
  • Product selection: 9.4 /10
  • Clarity of Product Information: 9.4/10
  • Price Relative To Other Online Retailers:3/10
  • Charges Stated Clearly: 9.6/10
  • Variety of Shipping Options: 9.2/10
  • Check-out: 9.4/10

Post Purchase Experience

  • Product met expectations: 9.4/10
  • Customer service: 9.4/10
  • On-Time Delivery: 9.6/10
  • Order Tracking: 9.6/10
  • Product Availability: 9.7/10
  • Returns Process: 8.6/10

 

Categories : Around the Industry

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