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Kyocera creates new unified collaboration platform

August 7, 2020

The new Kyocera Direct Connect enables teams and their customers to communicate and collaborate, wherever they need to be.

Kyocera launched Kyocera Direct Connect, a new managed service aimed at helping organisations, employees and their customers communicate more effectively.

By integrating traditional telephony and unified communications systems with Microsoft Teams, Kyocera Direct Connect enables organisations to optimise their costs, help stay compliant and create a unified collaboration platform.

Kyocera Group UK CEO, Rod Tonna-Barthet commented: “Kyocera Direct Connect is a fully managed service and makes sure that an organisation’s teams and customers can connect, whenever and however they need to, using traditional PBX (Private Branch Exchange), UC, and Microsoft Teams. And in doing so, it opens up greater opportunities for a fully inclusive collaboration experience. By enabling Microsoft Teams collaboration and voice with traditional PBX controls, users can continue to do their job, no matter where they are, increasing productivity and collaboration. It provides a seamless experience for customers, increasing loyalty, revenue, and business growth.”

Tonna-Barthet continued: “We are perfectly placed to support the fast-changing needs of our customers, extending our managed services beyond just voice, to helping manage their entire Microsoft 365 environments and beyond, including Microsoft 365 licensing, services and support.”

This new service enables a single user experience fully supported by experts 24/7/365. Kyocera Direct Connect enables an organisations users to dial externally from Microsoft Teams, make and receive calls from the existing PBX using the Microsoft Teams app. In an office environment, a desk phone or meeting room phone can use embedded call recording in both scenarios.

Organisations can even retain all its existing numbers, ensuring customers can reach them as they always have. The solution also provides a range of call control enhancements such as re-routing, voicemail, hunt groups, call queueing and even call recording. Call reporting can be accessed through a SIP Trunk Call Manager self-service client portal for improved visibility on call behaviour and trends.

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