May 18, 2018
Konica Minolta has announced that Gobin’s Inc. of Pueblo, Colorado has been handed a 2018 Pro-Tech Service Award.
This accolade is given to dealerships that demonstrate the highest commitment to customer support and satisfaction.
In addition, Gobin’s Inc. receives special recognition for its longstanding excellence, according to the OEM, as this marks the 30th consecutive year that the dealership has earned this award.
“We are excited to recognise Gobin’s Inc. for this extraordinary achievement. Since the inception of the program 30 years ago, their efforts to provide the highest level of service for their customers has been unwavering,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
To attain the Pro-Tech standard, each element of Gobin’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We continue to have a strong partnership with Konica Minolta and the Pro-Tech Service Award is another symbol of our dedication. We are thrilled to have earned this achievement for 30 consecutive years,” says Bob Gobin, President of Gobin’s Inc. “Ensuring our customers receive the highest level of service is a top priority for our organisation.”
Konica Minolta’s Pro-Tech program requires that the Authorised Dealer’s Service Department meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians, utilising the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers are subject to random inspections of their customer’s Konica Minolta products at customer locations to verify that products are well maintained and that customers are satisfied with the level of support the dealer is providing.
Categories : Around the Industry