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ECI announces new alliance with Pros Elite Group

March 22, 2024

Pros Elite’s PIVOT analytics platform will help ECI’s e-automate users unlock data-backed business decision-making opportunities to achieve operational improvements, growth and profitability

ECI Software Services announced a new strategic alliance with Pros Elite Group, an operations, sales and analytics software provider, to empower office technology small- and mid-sized businesses (SMBs) with greater analytical capabilities. SMBs using e-automate, ECI’s all-in-one managed print service software, can now leverage PIVOT, an integrated business analytics platform from Pros Elite.

This will allow SMBs to evaluate large sets of data from e-automate’s secure, cloud-hosted system, and generate actionable steps that enable them to identify potential avenues for maximising growth and profitability.

This agreement leverages existing support for PIVOT data-sharing within self-hosted e-automate instances and expands it to now include cloud-hosted e-automate environments.

“With endless reporting options and dashboards available today, dealers often have too much information to sort through manually, so we designed PIVOT, the industry’s first integrated business analytics platform, to do the heavy lifting,” said Jeff Kelly, Senior Consultant at Pros Elite. “The data is key. PIVOT takes all the data and automates the process to a standard, eliminating the guesswork so dealers can spend more time driving valuable performance results. Paired with ECI’s e-automate office technology management software, PIVOT unlocks industry-specific solutions tailored to each user’s data input, which results in actionable steps that are generated specially for each company.”

ECI explained that several e-automate customers, like DEX Imaging, are already using PIVOT to enhance their integrated business analytics.

“The decision to utilise PIVOT from Pros Elite has benefited us in so many ways. We have been able to improve client service by reducing response time and increasing first call effectiveness,” said George Rosa, regional service manager at DEX Imaging. “The PIVOT service reporting and live Dashboard have helped our front-line managers and service executive easily identify the areas of opportunity to improve our overall service and financial performance.”

Designed to meet industry-specific needs of office technology providers, e-automate is a complete business management system expertly backed by ECI’s cloud team and infrastructure.

“Office technology business processes need to evolve with the changing landscape. Our alliance with Pros Elite will empower SMBs to not only find improvement opportunities to boost their bottom lines, but it will also help them remain competitive in a tough market,” said Laryssa Alexander, President, Field Service Division at ECI Software Solutions. “We’re excited about the opportunity to empower dealers with technology tools for managing all aspects of their businesses and helping them to achieve their growth goals.”

The alliance between ECI and Pros Elite provides customers with a secure method to safely share their data from e-automate, for use in PIVOT, providing the critical data points needed for end-to-end business analysis.

Categories : Around the Industry

Tags : eAutomate ECI Software Solutions MPS PIVOT Pros Elite Group Software

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