October 5, 2021
Verizon Business and CareAR, a Xerox Company, announced a strategic partnership to transform the service and customer experience CareAR delivers.
Combining Verizon’s 4G, 5G networks, and near real-time computer technology with CareAR’s augmented reality and AI-based platform, technicians can remotely and proactively resolve service issues faster, smarter and more safely, leading to a more efficient customer experience.
“We’ve seen a dramatic shift in the global workforce. It’s our mission to help our customers navigate today, while identifying strategic paths for innovation and growth,” said Sampath Sowmyanarayan, Chief Revenue Officer, Verizon Business. “Through 5G and edge computing, we can help CareAR deliver advanced AR and AI capabilities on standard mobile, smart glass and drone devices to drive efficiencies and experiences.”
“CareAR is focused on making expertise accessible – instantly and with context. Users are empowered with on-demand visual access to experts and instructional content delivered to their preferred device,” said CareAR’s President, Sam Waicberg. “Our strategic partnership with Verizon enables us to push these capabilities even further, resulting in improved customer outcomes and helping to solve major challenges for service providers, such as reducing carbon emissions and bridging the talent gap.”
CareAR will be able to deliver real-time support and expert-guided troubleshooting solutions across its portfolio of products and services, creating a new standard of self-service capabilities and personalized “how-to” information for customers and field technicians.
CareAR’s SXM platform is purpose built and a breakthrough for customer enablement, field services and knowledge delivery. Since being acquired by Xerox earlier this year, CareAR has supercharged its AR capabilities to now include Xerox’s digital content, robotic process automation (RPA), analytics, and artificial intelligence developed at PARC as a part of the CareAR SXM platform.
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