The Recycler
  • Katun web banner December 2022 NEW
  • G&G Web banner May 2024
  • Biuromax Masthead web banner March 2024

Ricoh UK successfully recertified to CSE accreditation

February 17, 2022

Ricoh has been successfully recertified to the Customer Service Excellence (CSE) accreditation, a recognition for its continuous improvement and innovation across Customer Service teams.

The CSE is assessed by Société Générale de Surveillance (SGS) – the world’s leading inspection, verification, testing, and certification company. The CSE evaluates business capability in setting and delivering against challenging targets for customer-focused service delivery while identifying areas and methods for improvement. 

SGS has highlighted Ricoh’s Service Dashboard, which offered daily statistics tracking business as usual throughout the COVID-19 pandemic to provide useful KPIs during seasonal trends, local lockdowns, and recovery blips. The CSE noted that Ricoh offered clients a clear view of operational issues and effects, such as engineers having to self-isolate and engineers contracting COVID-19, among others. This provided additional client support through bespoke data for regions in different stages of lockdown, enabling the best understanding of issues affecting delivery.

The CSE also made special reference to Ricoh’s ‘Microsoft Print Nightmare’ guide, which gave customers as much information as possible to investigate an issue caused by a third party. SGS noted that this demonstrated how Ricoh chose to go the extra mile to assist customers regardless of whether an issue was caused by them or someone else.

Marco Pezzani, Customer Services Director for Ricoh said: “We are honoured that SGS recognised Ricoh’s commitment to delivering a high-standard and innovative customer service again. Ricoh has always considered the development of tailored and data-driven support for its customers as crucial and fundamental. The achievement of the CSE excellency encourages us to do even more and put increasing effort in developing innovative systems and growing bespoke client support”.

Categories : Around the Industry

Tags : Accreditation CSE Customer Service Ricoh

  • Ink Tank Web ad May 2024
  • Static Control June 2022 Big & Bold Ad
  • GM Technology Web Ad March 2024
  • Mito Web advert July 2023
  • IR Italiana Web ad January 2021
  • Apex Web Banner April 2024
  • TN Core May 2024 Web advert
  • Biuromax March 2024 Banner
  • Cartridge Web Banner May 2024
  • G&G Big & Bold Web banner January 2024
  • ITP Web ad January 2021
  • PCL May 2024 web banner
  • Zhono Web ad March 2024
  • Denner Feb 2024 Web Ad
  • Altkin Web ad March 2024
  • CET Web ad December 2023
  • HYB Web banner Jan 2024
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • Denner Feb 2024 Web Ad
  • Altkin Web ad March 2024
  • CET Web ad December 2023
  • Zhono Web ad March 2024
  • PCL May 2024 web banner
  • ITP Web ad January 2021
  • Zhono Web ad March 2024
  • HYB Web banner Jan 2024
  • Altkin Web ad March 2024
  • Denner Feb 2024 Web Ad
  • PCL May 2024 web banner
  • CET Web ad December 2023

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021