September 18, 2023
Ricoh announced it has been positioned as a Specialist in the ‘Verdantix Green Quadrant: Workplace Systems Integrators’ report.
The 2023 global report provides a detailed, fact-based comparison of the most prominent workplace systems integrators on the market using in-depth analysis and customer insight.
This year, Ricoh was cited as achieving a “market-leading score” for its workplace management systems capabilities. Over the last decade, Ricoh has developed a comprehensive suite of software, hardware, and digital service offerings to help meet customers physical and digital workplace needs now and in the future.
According to Verdantix, “Ricoh’s suite of workplace offerings and adjacent services makes it well-positioned to provide solutions and end-to-end services to clients undergoing workplace transformation projects.”
The report also highlights Ricoh’s continued investment in the ongoing development of its technology so that it “can evolve to meet customer demands” by “investing in new ways to leverage advanced technology such as AI, to drive automation and deliver new services”. For example, with its workspace experience platform, RICOH Spaces, “it is investigating how Generative AI can provide intelligent suggestions and support within the tool”.
Ricoh was also noted for its “tailorable ongoing support services for clients” where it achieved “above-average scores for all support services areas, spanning workplace hardware and connectivity; real estate and workplace platforms; and point solutions”. This is supported by Ricoh’s “massive and distributed workforce which enables it to provide 24/7 multi-channel, multilingual, on-demand support services”.
Nicola Downing, Chief Executive Officer at Ricoh Europe, commented on the report’s findings, and said, “There is an increasing need for technologies, such as workplace experience platforms, to ensure offices are agile, efficient, and designed to foster employee engagement, collaboration, and productivity. We are continually investing in our products and services to meet our customers’ evolving needs, so I’m pleased that this report has recognised the positive progress we have made in the last few years as a leading workspace integrator.”
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