October 18, 2018
Keypoint Intelligence – Buyers Lab (BLI) has announced the winners of the first-ever BLI PaceSetter awards for the Legal, Manufacturing, Logistics, and Retail vertical markets.
Based on in-depth research conducted with participating document imaging OEMs and Keypoint Intelligence’s expert analysis of each vendor’s offerings for the target market, these awards recognise the companies that offer the most impressive portfolios of hardware devices, software solutions, and technical and professional services for customers in the categories studied.
The recipients of these BLI PaceSetter awards for 2018–2019 are:
BLI PACESETTER 2018–2019 FOR LEGAL
Konica Minolta Business Solutions U.S.A., Inc.
Ricoh USA, Inc.
BLI PACESETTER 2018–2019 FOR MANUFACTURING
Lexmark International, Inc.
BLI PACESETTER 2018–2019 FOR LOGISTICS
Toshiba America Business Solutions, Inc.
BLI PACESETTER 2018–2019 FOR RETAIL
“The ability to serve the needs of vertical-market customers takes more than just top-notch document imaging hardware,” said Jamie Bsales, Director of Solutions Analysis for Keypoint Intelligence – Buyers Lab. “All of the winners here have that part of the equation covered quite well. Being a leader in the field also requires a deep understanding of the challenges and pain points that customers in a given industry face day in and day out, coupled with the ability to deliver solutions and services to address those challenges. Our analysis showed that these industry pacesetters can do exactly that.”
In Keypoint Intelligence’s analysis, Konica Minolta and Ricoh wound up in a statistical tie for the legal vertical. “In addition to its legal-specific software portfolio that features class-leading solutions from noted industry partners, Konica Minolta demonstrated industry leadership by offering IT services and support specifically tailored for their legal customers large and small,” explained Bsales. “Moreover, the bulk of the company’s software and services offerings are available in both the direct and dealer channels.”
“Ricoh, too, offers an in-house IT services division with experts well-versed in the software legal customers are using every day,” Bsales added. “And when it comes to e-discovery solutions, Ricoh offers a complete end-to-end solution that includes digital forensics, cloud-based e-discovery, and managed review services.”
“The manufacturing vertical presents unique challenges when it comes to professional services and support, but getting the hardware right is an especially tall order,” said Bsales. “Lexmark impressed us with its breadth of MFP and printer offerings that can handle special needs such as creating RFID tags or GHS labels. And Lexmark devices are engineered to withstand the rigours of harsh manufacturing environments.”
“Whether it’s a dedicated shipping facility or the warehouse operations of a wider business, identifying and tracking all of the boxes that come in and go out is a Herculean undertaking,” Bsales noted. “Toshiba’s unmatched portfolio of label printers, along with its traditional MFPs and printer plus specialty hardware such barcode readers, offers logistics customers a customisable system to tackle any task.”
“Several of the participating OEMs had strong showings in our study when it came to offerings for retail customers,” said Bsales. “HP edged out the others thanks to a hardware portfolio that extends beyond document imaging to include other relevant offerings, including servers and PCs, point-of-sale systems, digital signage and more.”
Categories : Around the Industry