The Recycler
  • G&G Feb 24 Masthead Banner
  • Biuromax Masthead web banner March 2024
  • Katun web banner December 2022 NEW

HP customers upset over new firmware

March 13, 2023

Recently, The Recycler reported on a new firmware on some HP devices, blocking the use of third-party supplies.

The firmware blocks third-party cartridges by locking out the chip, resulting in users receiving a new error message when a non-HP chip is detected. The message clarifies that the HP firmware detected a non-HP chip, and that the device is only intended to work with cartridges that have a new or reused HP chip.

Users are experiencing a new kind of error message as a non-HP chip is detected. The message now explains exactly that the HP firmware detected a non-HP chip, and that the device is only intended to work with cartridges that have a new or reused HP chip.

When the firmware detects a non-HP chip on the cartridge it will prevent the printer from working until the cartridge has been replaced with one that has a new or reused HP chip.

The Recycler understands that the firmware update was sent out during December 2022 and January 2023, and some media outlets report that it affects the OfficeJet Pro 6970, OfficeJet Pro 6968, OfficeJet 6950, and OfficeJet 7740 series devices (although this has not been confirmed by The Recycler).

In all reports, Users are advised to switch off automatic firmware updates and not to upgrade to this new version if they wish to continue using third-party supplies.

Over the weekend, Media outlets have reported on a Reddit post that has gone viral, in which consumers are complaining about this latest firmware update and HP’s actions.

Have you come across this message, or have you found a solution for third-party supplies? If so, please let us know through emailing news@therecycler.com.

Categories : Around the Industry

Tags : Cartridges Chips Firmware Update HP Third-Party Supplies

  • Apex Web Ad March 2024
  • IR Italiana Web ad January 2021
  • TN Core April 2024 Web Banner
  • GM Technology Web Ad March 2024
  • G&G Big & Bold Web banner January 2024
  • Mito Web advert July 2023
  • Cartridge Web April 2024 Web Banner
  • Ink Tank April 2024 Web Ads
  • Static Control June 2022 Big & Bold Ad
  • Biuromax March 2024 Banner
  • PCL April 2024 Web Banner
  • Zhono Web ad March 2024
  • CET Web ad December 2023
  • HYB Web banner Jan 2024
  • ITP Web ad January 2021
  • Altkin Web ad March 2024
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • CET Web ad December 2023
  • Altkin Web ad March 2024
  • Denner Feb 2024 Web Ad
  • HYB Web banner Jan 2024
  • PCL April 2024 Web Banner
  • ITP Web ad January 2021
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • Altkin Web ad March 2024
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • PCL April 2024 Web Banner
  • CET Web ad December 2023

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021