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Datamax marks decade of high service standards

May 16, 2018

The provider of office equipment and technology solutions has revealed this week that it has received Canon’s ATSP National Service Recognition Award for the 10th consecutive year.

Datamax has announced that they have achieved the Association of Technical Service Professionals (ATSP) National Service Recognition Award for the 10th consecutive year from Canon U.S.A. Inc.

As conveyed the recognition letter by Leroy J. Farrell, Vice President and General Manager Engineering Services & Solutions Division, Business Imaging Solutions Group of Canon U.S.A., “It is with pride that Canon’s Association of Technical Service Professionals program recognises your dealership’s Coppell, TX location for having over 75 percent of its service representatives certified within the program as of January 1, 2017. This achievement is no doubt due to your company’s effort at promoting the ATSP program and commitment to superior customer service, and the perseverance of your service and support staff.”

The (ATSP) program challenges Canon Authorized Dealership technical support professionals to confirm their skills and knowledge utilised in the support of Canon Office Imaging Products through a series of exams based upon job functions or role within an organisation. The job function-based exams are designed to measure the knowledge and the demonstration of the skills that are required for a support professional against a set of standards for competency and performance. Successful completion of a specific ATSP exam results in Certification of the competencies associated with the specific job function. When a client sees the Canon ATSP logo, they can be assured that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer-backed training to effectively solve any problem.

“Becoming the only Canon Solution Provider in the Dallas/Ft. Worth Metroplex to achieve ATSP National Service Recognition Award in each of the last ten years represents a proud moment for our organisation. It clearly validates our efforts and commitment to provide superior service and an enhanced total client experience. Earning this recognition for a tenth consecutive year, the first time nationally for any Canon Service Provider, really speaks to who we are,” says Henry P. Ledee Jr., Service Training Manager at Datamax.


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