The Recycler
  • G&G Web banner May 2024
  • Biuromax Masthead web banner March 2024
  • Katun web banner December 2022 NEW

Datamax earns Canon ATSP Award

April 8, 2021

For a year-over-year training methodology that has become routine for its service teams in Texas, the results of their efforts are anything but, as Datamax Texas recently earned a 14th consecutive Canon ATSP Award.

ATSP certification is awarded after successfully passing a series of six exams, prepared pursuant to a proprietary Canon testing method and administered by Canon U.S.A. To qualify for ATSP attainment, dealerships must have 75% of their technicians certified.

“After 14 years, my takeaway is that these individual technicians continue to buy in, year after year. They’ve seen the benefits of what this extensive training offers, and they keep running with it,” Datamax Texas Vice President of Service Steve Kennemer said. “For me, it’s truly a sense of pride to know that the team you have the privilege of working with is just as excited about providing top level service as you are.”

This latest recognition includes Datamax service departments in Dallas/Fort Worth, Tyler, Longview, and Lufkin. Datamax Texas had 100% of its technicians certified.

In a year filled with unprecedented challenges and obstacles after businesses shut down last March due to the pandemic, Datamax service teams seized the opportunity to fill any downtime with training exercises. Beyond going through the ATSP courses and exams for 2020 certification, they revisited ones from the past. Kennemer said that his above-and-beyond training will continue to reap benefits out in the field and will only enhance the customer experience.

“When COVID hit last year, we tried to create an opportunity out of the unfortunate circumstances,” Kennemer said. “Any time you can go through and refresh yourself on older materials, it gets you ready for ATSP testing and it bolsters your expertise on these Canon devices.”

Datamax East Texas Service Manager Justin Harper echoes Kennemer’s sentiments for technicians in Tyler, Longview, and Lufkin.

“I commend all of our technicians here, who continue to jump on board with these high expectations, and who continually want to take their training to the next level,” Harper said. “That’s what we push for. That’s the goal. To be recognized as an elite service department.”

Additionally, this ATSP certification provides Datamax priority access to Canon’s Tier 3 support, bringing in the highest level of expertise for troubleshooting and faster resolution to unique Canon equipment issues a client may face.

“We congratulate you once again on your dealership’s achievement and value the dedication you have demonstrated to earn this recognition in the proud tradition of the Association of Technical Service Professionals,” said Leroy J. Farrell, Vice President and General Manager, Engineering Services and Solutions, Business Information Communications Group at Canon USA. “This achievement clearly demonstrates your dedication and commitment to providing superior customer service.”

Categories : Around the Industry

Tags : Canon ATSP Datamax Training

  • Cartridge Web June 2024 web ad
  • IR Italiana Web ad January 2021
  • Apex Web banner June 2024
  • Biuromax web banner June 2024
  • TN Core June 2024 web ad
  • GM Technology June 2024 web ad
  • Ink Tank June 2024 web ad
  • Static Control June 2022 Big & Bold Ad
  • G&G Big & Bold Web banner January 2024
  • CET Web ad December 2023
  • Mito Web banner June 2024
  • HYB Web banner Jan 2024
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • ITP Web ad January 2021
  • Altkin Web ad March 2024
  • PCL May 2024 web banner
  • Mito Web banner June 2024
  • CET Web ad December 2023
  • PCL May 2024 web banner
  • Zhono Web ad March 2024
  • Altkin Web ad March 2024
  • HYB Web banner Jan 2024
  • ITP Web ad January 2021
  • Denner Feb 2024 Web Ad
  • Denner Feb 2024 Web Ad
  • PCL May 2024 web banner
  • CET Web ad December 2023
  • Zhono Web ad March 2024
  • HYB Web banner Jan 2024
  • Mito Web banner June 2024
  • ITP Web ad January 2021
  • Altkin Web ad March 2024

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021