The Recycler
  • G&G Masthead August 2024
  • Katun web banner December 2022 NEW
  • Biuromax Masthead web banner March 2024

CSG rolls out new training programme

November 13, 2018

Clover Services Group has announced the release of its latest training service product.

The new addition to their TechLink training service helps their customer’s technical support staff to identify and rectify common problems associated with printer, copier, and toner-related problems reducing the number of technician dispatches for commonly experienced and easily solved problems that can be handled with the customer over the phone. 

It is estimated that almost one-quarter of tech-related problems in a company occur due to problems with a printer, copier, or their accessories.

“These problems often result in calls for tech support dispatch that can take up to three hours or longer to arrive. In many cases, the technicians arrive to service printers for such things as paper jams or simple maintenance issues,” said Chris Sinibaldi SVP TechLink Service and Training. “When problems are more complicated a tech may have to return to the service centre or wait another day to order parts that are needed which can result in a significant amount of lost time and money for both the end consumer and the servicing company.”

The new training system aids printer and copier service companies in reducing the number of technician dispatches by providing inside technical support staff with the knowledge they need to walk the caller through solutions for the most common problems associated with their various machines. It also allows them to prepare technicians when a dispatch is necessary by troubleshooting the problem in advance.

The new program is currently run by lead trainer Ron Dille who has 39 years’ experience in the imaging industry as both a service tech and a service manager. He brings with him his certification in both HP and Lexmark printers as well as the skills he learned using the system to train four of Clover’s current OEM customers. 

 

 

 

Categories : Around the Industry

Tags : Clover Services Group Customer Service Tech Support Training

  • Biuromax web banner July 2024
  • IR Italiana Web ad January 2021
  • TN Group Sep 2024 Web banner
  • Cartridge Web September 2024 web ad
  • Static Control June 2022 Big & Bold Ad
  • Apex September 2024 Web ad
  • G&G Big & Bold Web banner January 2024
  • Ink Tank September 2024 Web ad
  • GM Technology September 2024
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • CET Web ad December 2023
  • Mito Web banner June 2024
  • Denner Feb 2024 Web Ad
  • PCL September 2024 Web Ad
  • Zhono Web ad March 2024
  • denner UK Web Banner Jul 2024
  • HYB Web banner Jan 2024
  • Mito Web banner June 2024
  • ITP Web ad January 2021
  • Zhono Web ad March 2024
  • denner UK Web Banner Jul 2024
  • PCL September 2024 Web Ad
  • CET Web ad December 2023
  • Denner Feb 2024 Web Ad
  • denner UK Web Banner Jul 2024
  • Denner Feb 2024 Web Ad
  • ITP Web ad January 2021
  • PCL September 2024 Web Ad
  • CET Web ad December 2023
  • Mito Web banner June 2024
  • HYB Web banner Jan 2024
  • Zhono Web ad March 2024

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021