Canon India focuses on customer service
December 4, 2019
Canon India showcased its service prowess with its Canon Technical Excellence Centre in Noida.
Highlighting its knowhow in delivering end-to-end customer support, Canon India shared its plans to further expand its expertise in the customer service domain. Referred to as Market Engineering at Canon, the service framework forms a key pillar to the company’s growth strategy in the country.
In alignment with its objective to boost its customer service ability, the imaging giant has setup a Canon Technical Excellence Centre (C-TEC) in Noida, serving as the building block for the company with respect to attaining service excellence.
The establishment of C-TEC is a strategic initiative as part of Market Engineering domain and is in line with the brand’s attempt and commitment towards offering quality services across both B2B and B2C businesses, Canon India explained. In addition to this, C-TEC also serves as the learning and training hub for customer service specialists who are known in Canon India as hybrid engineers and are trained to drive service excellence for the brand, along with ensuring customer delight.
Commenting on Canon India’s strong focus on customer service, Mr Kazutada Kobayashi, President & CEO, Canon India said: “In line with our philosophy of ‘Delighting You Always’, Market Engineering at Canon India is a strategic enabler, through which we aim to offer a robust service infrastructure to the customers. This is being done by developing a 24X7 workforce of hybrid engineers along with offering critical services such as predictive maintenance and re-engineering. Our approach embodies our commitment towards the customers and drives us to bring forth customized service offerings, in an attempt to make customer interactions faster, easier and effective. We strive to give our customers the best possible service backed by the latest innovations, thereby, increasing customer satisfaction and making them Canon loyalists. Canon Technical Excellence Centre (C-TEC) is where this is made possible and we are proud to showcase this to the world.”
Mr. Rahul Goel, Director-Market Engineering, Canon India added: “With an extensive Market Engineering framework, we are constantly catering to our entire range of B2C and B2B products across the country. While we have been successfully managing the service queries of our B2C customers either in-stores or via collection centres, we have also unleashed our core expertise of on-site and predictive maintenance to seamlessly manage the uptime of our MIFs for our B2B customers. Going forward, we endeavour to further expand our service network across the country, thereby facilitating in retaining current customers along with driving new business acquisitions across various industry sectors.”
Categories : Around the Industry
Tags : Canon India Customer Service Technical Excellence Centre
