March 26, 2021
While the global pandemic presented new challenges for MPS providers, Xerox remained the leader in this space due to its broad service offerings across the office and production print environments, and its deep expertise in business process automation, according to Quocirca.
“Xerox continues to impress with its leadership position as an established and innovative MPS provider, recognised for its cloud capabilities, exceptional security features and strong support for the hybrid workplace environment,” said Quocirca Director Louella Fernandes. “Xerox’s comprehensive service portfolio supported by a mature global service delivery platform helps position Xerox as a leader in the market.”
“Our clients vocalised a clear need to accelerate their digital transformation and cybersecurity roadmap,” said Mike Feldman, President of Americas Operations and Global Document Services for Xerox. “We are proud of this ranking as it recognises Xerox’s portfolio of solutions that serves organisations small and large, across all major industries, and helps them achieve these goals.”
As more companies envision a blend of remote and office work, Xerox Intelligent Workplace Services (IWS) helps enable a hybrid workforce with technology and services.
“IWS includes a core set of MPS capabilities – assessment and optimisation, fleet management and print management; plus, a set of digital transformation capabilities – capture and digitization, workflow automation, and content management,” according to the Quocirca report.
Xerox also offers customers protection against various forms of cyber-attacks or other related risks through a combination of capabilities, services and partnerships.
“Xerox ConnectKey technology features a comprehensive set of advanced security features in partnership with McAfee and Cisco – which is a strong differentiator. Secure device and document management monitors devices, usage and content for compliance to policies, regulatory requirements and data privacy acts,” the Quocirca report states.
Additionally, Xerox continues advancing its cloud strategy, ensuring its cloud initiatives are consistent with customer requirements. According to the report, “Xerox is a leader in enabling mobile workers’ needs with a portfolio of cloud capabilities from seamless printing independent of location, and other aspects of mobile user workflow such as capture and MFP apps.”
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