September 20, 2016
The Recycler first reported on the firmware update earlier last week, and reported further complaints from the industry and consumers, with the OEM’s EU helpdesk claiming that it was “working on a solution” last week. Static Control has now discussed its chips working in the affected printers, stating: “We can confirm that Static Control’s chips for use in HP’s 950/951, 934/935 and 970/971 family of cartridges continue to function correctly. Static Control provides the industry’s most reliable, fully functional chips that are the most resistant to firmware changes.”
The OEM told The Recycler at the start of this week: “HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the security chip in HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer.
“The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.”
If you’ve experienced issues, please let us know at [email protected].
Categories : Around the Industry