January 6, 2022
Zhono said that its customers have reported color “ghost images” (see figure 1) on printed pages using the Ricoh 03 & 04 series copiers. The relevant models covered are Ricoh MPC2003SP / 2503SP / 2011 / 3003sp / 3503sp / 4503sp / 5503sp / 6003sp, MPC2004 / 2504 / 3004 / 3504 / 4504 / 5504 / 6004, Ricoh IMC2000 / 2500 / 3000 / 3500 / 4500 / 5500 / 6000 and Ricoh MC2000 / 2001 devices.
Zhono said that one of the reasons below can cause color ghost printing.
- The cartridge parts in the copier have been removed and reinstalled
- There are dust, toner and/or paper scraps on the transfer belt and/or the cartridge
- The sensor on the transfer belt is covered with toner powder
Zhono notes: It is not easy to detect “ghost printing” on monochrome printed pages.
Zhono offers the following solutions for the issue:
Click the “User Tools/Counters” on the copier panel, and then click the “Maintenance” icon and the “Colour Registration” icon to correct the colour. For more details, please watch the video below:
Enter ‘SP Mode’ to correct the colour. For more details, please watch the video below:
If you still experience colour “ghost images” while printing, please clean the interior of the machine, including the cartridge and the transfer belt. And then repeat Solution 1 or 2 listed above.
Categories : Products and Technology