November 7, 2016
The OEM is recalling the machines, which may pose danger to users as the lid of the washing machine may detach unexpectedly.
Yahoo! reported that the announcement was made by the company and US safety officials a few days ago, and comes not long after its problems with the Galaxy Note 7 smartphone batteries, which were overheating and in some cases catching fire. A statement from the US Consumer Product Safety Commission (CPSC) said that the washing machines “can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact”.
Reports to Samsung of problems with the machines number 733 so far, and among them were reports of nine injuries including a “broken jaw and injured shoulder”. In a statement, Samsung said that the recall “affects models manufactured since 2011”, and that this is due to “reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer”.
John Herrington, Senior Vice President of Samsung Electronics America, commented: “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimised.”
Those who have a recalled model are being offered a “free in-home repair”, or a “rebate that can be applied towards the purchase of a new washer from Samsung or another brand”. The OEM previously faced a class-action lawsuit, which claimed that “some of the washers were exploding leading to potential injury or property damage”.
Categories : City News