August 3, 2017
Ricoh announced that it has maintained a leadership position for the sixth consecutive year in Managed Print Services (MPS), according to a report from analyst firm Quocirca entitled “Managed Print Services Landscape, 2017.”
Ricoh’s global infrastructure, long cited as one of the key factors in the company’s market leadership in empowering digital workplaces, has only improved, according to the report. Quocirca notes Ricoh’s greater global alignment and process consistency enforcement for its project management as one of the major enhancements to an already market-leading company.
In the report, Quocirca notes Ricoh’s use of one of the market’s largest service operations, with more than 30,000 service professionals operating in 198 countries and covering 95 percent of Fortune Global 500 customers. Among the reasons cited for Ricoh’s global service successes is its adaptive model, which is supported by solutions architects who leverage industry expertise to evaluate customer requirements in moving to environments that are less paper-dependent.
“This year, Ricoh continued to improve its credentials to serve the evolving workplace,” said Louella Fernandes, Associate Director, Quocirca. “Quocirca recognized Ricoh as a leader among MPS providers because of its work to align its global and regional strategies to address the diverse needs of both enterprises and SMBs by offering a wide range of scalable services, which both feature and build upon MPS.”
The report spoke highly of Ricoh’s centrally managed multivendor infrastructure which enables real-time check-ins on print fleet status, gathering of important data and generation of reports for comparison against benchmarks and SLAs.
“We are honored that Quocirca has recognized Ricoh as a leader in the managed print services space for the sixth year in a row,” said Mona Abutaleb, President and CEO, mindSHIFT, and Executive Vice President and General Manager, Office Services Business Group, Ricoh Americas. “Additionally, we were pleased to see Quocirca’s recognition of our efforts to better align our global infrastructure to help individuals work smarter around the world. The ways in which we use and interact with information in today’s digital workplaces are evolving at an unprecedented pace. Leading the way to helping our customers succeed now and into the future is a true honor.”
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