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Ricoh enhances RICOH Smart Integration platform

June 18, 2020

Ricoh has unveiled new subscription-based, cloud-hosted automation services as part of its RICOH Smart Integration platform enhancements.

Ricoh USA, Inc. announced major enhancements to its RICOH Smart Integration platform, a part of its RICOH Cloud Workflow Solutions portfolio. These new enhancements address organisations’ health and safety concerns in our “new world of work,” enabling workforces to better share and collaborate wherever work is being done.

New features include enhanced security, reporting, device management, more robust secured document release (authenticated pull printing) as well as specialised workflows for certain legal and healthcare environments. These advancements embody Ricoh’s commitment to helping small and medium-sized businesses simplify day-to-day activities with a platform-based approach, the company said.

RICOH Smart Integration technology is available in a scalable, modular subscription model, from both direct and Ricoh Family Group dealer channels, to fit the evolving digital productivity requirements of any organisation.

“When we first launched our RICOH Cloud Workflow Solutions portfolio, we focused on what our customers needed most immediately to help with digital transformation: scanning and capturing information. And today what customers need most immediately are solutions that address both workforce health and cost management. With the combination of RICOH Smart Integration’s focus on remote collaboration, access to information anytime/anywhere, and a subscription-based model, it does both,” said Steven Burger, Vice President, Portfolio Management & Field Marketing, Ricoh USA, Inc.

Device-level authentication requires users to log in to individual or group-level accounts at the multifunction printer (MFP) with a password or proximity card. These distinct logins can be used in a variety of ways. Administrators can set different permission levels; for example, the marketing department could have colour-print permissions, while payroll has black and white. Authentication also powers secured pull printing, which requires users to log in at the device to release jobs from the print queue, effectively eliminating the wasteful, unsecured practice of leaving unclaimed prints on the output tray. Requiring log ins also helps generate more accurate and actionable usage data, which can be applied to shape intelligent business decisions for further improvements.

RICOH Cloud Workflow Solutions’ legal add-on makes filing electronic documents with a court significantly more straightforward and efficient. Courts have varied, specific file limitations, including file size. This solution compares files to be submitted against court requirements and breaks them up accordingly, applying Bates labelling where appropriate.

The suite’s new healthcare add-on synergises with electronic health record (EHR) systems to streamline patient onboarding. Medical administrators can scan a patient’s driver’s license, and all relevant information is automatically extracted and funnelled into the EHR. Supporting documents can be scanned directly to a patient record. Ricoh said that with the healthcare add-on, a proof-of-concept site saved between 10 and 20 hours of manual data entry per month, allowing staff to focus more time on patient care and less on clerical activities. The offering currently works with DrChrono EHR, with plans to expand compatibility.

Each of these capabilities is scalable virtually on the fly thanks to RICOH Cloud Workflow Solutions’ subscription-based, cloud-hosted model.

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