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PrintFleet and Canon launch PrintFleet Remote Tech

October 9, 2012

Service utility streamlines device monitoring and management capabilities for Canon dealers into one MPS software tool.

PrintFleet has announced the release of the PrintFleet Remote Tech service, which it says will “significantly improve efficiency and productivity of service delivery” for North American Canon Dealers, following two years of collaboration between the two companies.

The service is designed to deliver service data collected from Canon devices equipped with Canon’s Remote Diagnostic System (eRDS) and Remote Maintenance System (imageWARE Remote), which is then forwarded to the client’s PrintFleet server for “compilation and action”. Its bi-directional communication ability also allows many activities to be performed remotely, such as device configuration, remote reboot and MIB writing.

Chris McFarlane, President and CEO of PrintFleet, commented: “Remote Tech is the latest evolution of PrintFleet’s widely used fleet monitoring solution. The added functionality of remotely installing, configuring, and managing a wide variety of imaging devices is a defining moment for PrintFleet and we are especially proud that we are launching this capability with Canon as our collaborator.”

Meanwhile, Sam Yoshida, Vice-President and General Manager of Marketing for Business Solutions Group at Canon USA, commented: “PrintFleet has been a Premier Member of Canon’s Developer Support Program for over two years, working closely with us to ensure up-to-date MIB support for our devices.

“Now, with the launch of Remote Tech, we’ve joined forces with PrintFleet to further assist with device configuration capabilities making device discovery, organization and configuration easy for maximum fleet management efficiency.”

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