The Recycler
  • https://www.ecs-uk-ltd.co.uk/partner-us?utm_source=tr-636x124-8&utm_medium=didiad
  • Katun March Web Advert 2021
  • Ninestar Masthead August 2022
  • Static Control June 2022 Masthead Ad
  • Biuromax Web banner June 2022

PAE reviews RDL from the Printanista portal

PAE reviews RDL from the Printanista portal

March 28, 2022

Printanista, the new device platform from ECI, offers a Remote Device Link, which Phil Madders, Director, PAE Business has been reviewing.

The new platform introduced by ECI features Remote Device Link, or RDL which Madders believes has an enormous impact for any organisation supporting printers or MFPs at their customers. It takes what can already be done in proprietary solutions from OEMs and makes it available in one portal across all manufacturers.

Madders explained: “Our customers can now login onto the webpage of any device that has an internal webpage – as if they were stood next to the machine or on the customers network and carry out triage, configuration, and firmware updates on the device without disturbing the customer, or even worse sending an engineer on site.”

Customers no longer need

  • 2 or 3 separate device management platforms to cover a multi brand fleet, so they done need 3 logins, duplicate systems, three platforms to be trained on
  • To call the customer to arrange a remote session using TeamViewer or similar
  • Call a customer to talk them through a configuration issue whist they stand by the machine
  • Call a customer to arrange a time to do any of the above
  • Or dispatch an engineer to do it because the customer is just too busy to assist

The RDL platform is available at no extra costs to existing customers with PAE’s migration tools.

Madders said: “It does stacks more but RDL is a great tool to have in difficult times as it improves your business and service capability. Get in touch and we will happily show it to you…”

Categories : Products and Technology

Tags : PAE Business Printanista Remote Device Link

  • Ink Tank web banner new
  • GPI Web advert August 2022
  • Apex UStation web banner
  • Static Control June 2022 Big & Bold Ad
  • IR Italiana Web ad January 2021
  • Aster July 2022 Web banner
  • Mito July 2022 Web banner
  • GM Technology August 2022 Web Ad
  • HYB Web banner
  • PCL Web ad January 2021
  • CET June 2022 Web ad
  • Zhono August 2022 Web ad
  • ITP Web ad January 2021
  • CTS New Ad March 2022
  • PCL Web ad January 2021
  • HYB Web banner
  • Zhono August 2022 Web ad
  • ITP Web ad January 2021
  • CET June 2022 Web ad
  • CTS New Ad March 2022
  • PCL Web ad January 2021
  • CET June 2022 Web ad
  • Zhono August 2022 Web ad
  • CTS New Ad March 2022
  • ITP Web ad January 2021
  • HYB Web banner

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2021 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark