September 12, 2018
The company has heralded the opening of a new growth channel following the announcement.
Nuance Communications has announced it is offering Document Imaging solutions to customers of Staples Technology Solutions, a division of office supplier Staples, whose services include a comprehensive suite of MPS offerings. Staples is now selling Nuance print management and document capture software solutions, including Nuance Equitrac, Nuance AutoStore and Nuance Output Manager. For customers who purchase solutions from Staples, Nuance is providing all post-sales support, installation and professional services.
“There is tremendous market demand for software that helps organisations optimise their investments in printer hardware and printer fleet management, while securing their document workflow processes,” explained Marty Robertson, Vice President and General Manager of Staples Technology Solutions. “Nuance’s industry-leading document capture and print management software is now part of our highly comprehensive MPS offering. We believe this will lead to better outcomes for our customers by enabling them to increase productivity, enhance document security and reduce costs.”
Nuance’s platform-agnostic solutions work across many different brands of MFPs and copiers, allowing Staples Technology Services to offer complementary software and ongoing technical support regardless of their customers’ printer platforms.
By partnering with Nuance, Staples’ MPS offering now includes Nuance Equitrac, Nuance’s flagship solution, which enables organisations to “gain control of strategic print management objectives such as controlling costs, enhancing security, and reducing print waste, by allowing them to control, track, and audit print activity.”
The offering will also include Nuance AutoStore, an enterprise data capture solution that orchestrates the secure delivery of paper, electronic documents and data from a wide range of devices into business applications and processes. AutoStore claims to “reduce errors and the time required to manage manual data entry and paper-handling, while creating audit trails to assist with legal and regulatory compliance.”
Furthermore, Staples’ MPS offering also includes Nuance Output Manager, which provides enterprise print output controls that are critical for managing compliance and security. “With Output Manager, organisations offer secure print release based on the user’s identity, while actively monitoring print jobs for potential issues and initiating continuity plans when necessary,” the company explained. “The solution also allows users to release print jobs through their mobile devices, identify and protect sensitive data within documents, and audit all print jobs.”
Tom Martin, Senior Vice President of Global Sales for Nuance, said: “Making our solutions available to Staples’ business customers represents an exciting development in our go-to market strategy. To date, our sales model has consisted of exceptionally strong relationships with our printer OEMs and distributors. Staples extends our reach to include one of the world’s most prominent business-to-business solution providers, giving customers a greater range of options for acquiring and supporting their print and information capture solutions.”
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