March 27, 2013
International Data Corporation (IDC) has published results of its Managed Print Services Market User Survey 2012, which saw 862 respondents involved in spending-related decisions for the Japan enterprise printing environment being asked about their implementation criteria and vendor selection criteria for MPS.
According to IDC, hardcopy peripherals (HCP) vendors have been aggressively deploying MPS in Japan as they are not seeing rapid growth in the country’s HCP market. However, the survey results show that there is no overall improvement in MPS awareness in Japan, with awareness levels remaining at 26.6 percent. While MPS awareness is high in IT departments at a level of 36.4 percent, awareness levels are only 16.4 percent in management levels; with the IT services industry having the highest awareness levels at 55.3 percent.
Just 4.2 percent of all respondents indicated that they actually implemented MPS, with 5.7 percent planning to soon implement specific activities leading to MPS implementation, and 24.5 percent considering MPS implementation in the future.
Although there is a low number of companies adopting MPS, the survey showed that their loyalty towards their MPS vendors is high, with two thirds of those already using MPS wishing to continue their contract with their current vendor when their contract expires
Commenting on the survey results, Eiji Ishida, Imaging, Printing and Document Solution Group Manager at IDC Japan, said: “The final decision makers for MPS implementation in user companies are mainly the CIOs/IT managers, general affairs managers, and CEOs/presidents/chairpersons. Cost reduction, output equipment maintenance, and performance, as well as assessment ability are the key evaluation points in vendor selection. Although the awareness about MPS is still low, the loyalty toward vendors among companies that have already implemented MPS is extremely high.”
Categories : Products and Technology