November 22, 2019
Called the HP Printer Service Pro Challenge, it is being used by companies in a number of ways. The 22 question quiz allows printer service people to see how they compare with other HP printer technicians nationwide. In addition to testing current team members some are using it to test printer technician job applicants and new hires.
Questions were curated from the Metrofuser’s 16-year history of providing printer service training and 40,000 technical support calls. The questions were further vetted by two industry veterans with a combined experience of 60 years. The Printer Service Pro Challenge tests skills in the areas of error code familiarity, image defect troubleshooting, paper jam diagnostic abilities, printer network knowledge, colour printer understanding and firmware problem-solving.
Downloadable and sharable certificates are available for users that receive passing grades. Confidential results will be shared with participants only.
Why not challenge yourself, just take the test here.
Categories : Products and Technology