May 8, 2019
Marco recently implemented a Vendor of the Year award to recognise their technology partners, and Konica Minolta was the first chosen recipient.
This award started as part of Marco’s Gold Standard initiative, which is founded on pillars of Employee Engagement, Community Support, Vendor Partnerships and Client Satisfaction. Marco implemented a unique recognition for the Vendor Partnerships area: Vendor of the Year award.
“We wanted to see how our vendors are performing, which vendors are excelling and what opportunities we have for improvement,” said Scott Roeder, Vice President of Operations.
During the decision-making process, Marco narrowed their vendor list to the top 20 businesses. “We chose vendors we purchased over $1 million dollars (€0.89 million) from annually,” explained Roeder.
Then, Marco’s committee used scorecards to rank the vendors (on a scale of one to five) in categories of cost/pricing, supply chain, production and quality. Elite print technology provider Konica Minolta earned impressive scores in all areas.
In fact, Konica received the highest overall scoring in every category surveyed. “Konica’s representatives have given Marco exceptional customer service,” Roeder detailed.
For their first-class performance, Konica Minolta received the inaugural Vendor of the Year Award plaque at the Strategic Planning session, an annual event that includes about 100 Marco leaders. The session devoted time to honouring Konica Minolta. Bill Corry, Vice President of Dealer Sales, and Alison Seltzner, Strategic Account Manager, accepted the award.
“Konica has consistently been a top performer with Marco, and we work together to make sure both our organizations are improving. I think the award was very impactful to Konica, and it was a great way to recognize them and their commitment to excellence,” said Roeder.
Categories : Around the Industry