July 20, 2017
The Quocirca Managed Print Services Landscape report is an independent vendor analysis of the global enterprise MPS market. The report states that Lexmark, “particularly excels in providing effective management across highly distributed customer environments, in addition to centralised operations. This proposition particularly appeals to large enterprises operating across multiple locations.”
“Lexmark is proud to be named an MPS leader by Quocirca for the sixth straight year,” said Brock Saladin, chairman, Lexmark Executive Management Committee. “Quocirca called out our ability to effectively serve large, global customers based on our technology and expertise.”
“Our dedication to helping customers manage ever-evolving industry trends that impact their business is what separates Lexmark from our competitors in the managed print services arena,” added Saladin.
The Quocirca report praised Lexmark analytics, saying, “It has boosted its proactive management capabilities to include predictive models that take advantage of device sensor data, alerts and error messages. The ability to use predictive analytics to anticipate service actions, identify trends in print volume, helpdesk calls and rates of intervention, or to capture additional sensor data from the devices is increasingly critical in ensuring a high level of service quality.”
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