April 27, 2021
Lexmark Cloud Bridge expands access to advanced managed print services (MPS) capabilities for direct enterprise customers with complex network environments, or those managing changing circumstances such as an increasing need for employees to access print services remotely or support hybrid work options.
“Customers expect the same level of MPS support on any device in any type of network environment or location. Our partners must be equipped to deliver remote support in a similar manner,” said Brock Saladin, Lexmark Senior Vice President and Chief Commercial Officer. “We developed Lexmark Cloud Bridge to simply and securely bring advanced MPS functionality via the cloud to all network environments—from enterprise corporate headquarters, to distributed environments, and the individual home office.”
The Lexmark Cloud Bridge device connectivity suite unlocks advanced print services capabilities in any network environment. This enables customers to:
- Reduce IT burden and the cost of printing infrastructure, particularly with devices that were previously disconnected from the managed print service environment
- Increase device uptime with predictive service
- Keep printers secure with cloud-based configuration and firmware updates
- Empower fleet visibility through consolidated portal and interactive analytics
- Enable remote management of hyper-distributed fleets
The suite includes a Native Agent that ships standard on many newer Lexmark devices, a Printer Agent that runs on solution-enabled printers that are not IoT native, a Fleet Agent that runs on a server or PC for flexibility to aggregate data on-premise with a server-based solution, and a Local Agent that supports direct PC to printer connectivity. The extensible Lexmark Cloud Bridge architecture can be expanded to address future connectivity requirements for maximum flexibility.
“Lexmark Cloud Bridge connectivity suite enables us to securely deliver our industry-leading print services anywhere, at any time, to any print environment—from a 100,000-device global fleet to a single device in a remote home office,” Saladin said. “The Lexmark Cloud Bridge architecture base is a strong new foundation that positions us meet the needs of our customers and partners today and in the future.”
A phased global rollout of Lexmark Cloud Bridge begins in the U.S. today.
Categories : Products and Technology