October 7, 2016
The company’s article started by noting that “specific troubleshooting solutions will vary depending on your printer model”, but “once you understand some common issues, you can quickly search and find fixes specific to your unit”, with OEMs providing “online resources to help you work through your most troubling printer issues”.
The first problem it focuses on are “ghost jams”, or when the printer “says that there’s a paper jam, and there isn’t”, which means “there’s a mechanical problem afoot”. One solution outlined by blogger Neal Poole was that “often real paper jams could leave residue behind that interferes with printer operation long after the jam is gone”, so users should “examine the mechanical parts surrounding your ghost jam and make sure they operate cleanly”.
Next was printer driver problems, with hardware not “always to blame”, because “like other software, drivers can also go out-of-date”, or “lose compatibility with your operating system after an update”. Some users may also “have the wrong driver downloaded”, and so one fix is “uninstalling the driver you have on your desktop, then replacing it with an up-to-date version”.
Another common issue is a “loaded queue”, which is when a queue is “supposed to clear itself automatically”, but doesn’t when a run is “put on hold, postponed or stopped due to data connection issues”. Once a queue is blocked, it can “cause your driver to grind to a halt”, and you night “end up selecting print several times over, further overloading your queue”. LD Products’ advice is to “go into your print preferences and look to see that your queue is unburdened”.
Next was wireless connectivity, a “double-edged blade” because it’s convenient but also “something that you can’t see”, and LD Products advises unplugging the printer and reconnecting it to the modem, because “powering down electronics can do wonders for fixing problems”. If this doesn’t work, “check to see that your Wi-Fi and Bluetooth capabilities are up and operational”.
Another common problem, printhead clogging, can occur “if you don’t use your printer often”, with the ink drying, and either triggering the “change cartridge signal” or preventing ink flow. Unclogging can be “messy and tedious” but maintaining a printer is “easy”, with OEM recommendations there to follow “to keep your printer in tip-top shape”.
If a “non-genuine cartridge message” is displayed, these messages “usually won’t do much else beyond that”, with third-party cartridges usually featuring chips that “circumvent this message”, but if this hasn’t happened you should “consider removing your cartridge and ensuring the chip is clean”. You can also use the rest of an old cartridge by reinstalling it and find “there was still ink left in the old cartridge”.
Finally, hardware issues can be solved through two different solutions: checking the cord and whether your printer has run out of random access memory (RAM).
Categories : Around the Industry