December 2, 2019
Computer Weekly reported that resellers and channel partners of Kyocera have been asked to look beyond traditional hardware and MPS sales if they want to have a stronger customer relationship as well as increase sales.
But Rod Tonna-Barthet, CEO of Kyocera Document Solutions UK told Computer Weekly that MPS “was an important element but not the entire solution and partners needed to provide other services to ensure they keep the relationship with the customer.” He encourages to also think about elements like IT infrastructure, connectivity and digitisation which can all be delivered through Kyocera.
According to the article, Kyocera encourages its resellers “to make sure that it works with the right mix, rather than simply expanding for the sake of it, encouraging the existing base to develop more services.” Tonna-Barthet told Computer Weekly: “Customers will lean on you more if you can help with a broader number of services.”
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