October 7, 2020
MPS providers named in the June 2020 report “are able to deliver MPS from small and large enterprises within a broad array of industries, and in at least three global regions.” Gartner further states, ”in this Market Guide, we have included the providers that have received the most client interest based upon searches on Gartner.com and customer inquiry.”
“We have made significant investments into our print services and solutions and will continue to drive innovation as clients’ needs grow for secure home printing solutions, cloud-enabled digital workflow services and cloud print infrastructure transformation services,” said Rick Taylor, President and CEO Konica Minolta. “Having our efforts recognised by such an organisation we consider an immense honour, and we are pleased to be among these providers of managed print services.”
As the digital workplace evolves, Konica Minolta said it realises the necessity of providing advanced capabilities to further drive the intelligent connected workplace. These include cloud enablement and services, security consultancy services and app-enabled print platforms. Konica Minolta was praised for its OEM-branded solutions that are able to manage print streams using direct IP printing or print queues. This includes solutions such as Consult: Secure Print and Dispatcher Paragon/Suite.
Launched in 2011, Dispatcher Phoenix, Konica Minolta’s scan/document workflow management solution allows customers to manage document/content capturing and workflow design and automation capability through an intuitive UI and robust platform. In 2019, the company introduced Dispatcher Suite, which combines Dispatcher Phoenix with Dispatcher Paragon, its print output management solution, offering an all in one, integrated platform streamlining from print management to document capture and workflow management.
“We are confident our award-winning Dispatcher Suite helps further accelerate our successful MPS engagements by offering added convenience and tangible value to our clients. It helps them expand their digital transformation from MFP fleet management into content capturing and workflow management,” said Nick Pegley, Senior Vice President, Digital Workplace, Konica Minolta.
Consult: Secure Print
In order to provide centralised fleet monitoring/management services, Konica Minolta utilises its Consult platform, leveraging multi-tenant cloud infrastructure. Consult remotely installs a lightweight Windows application – the ‘Consult App’ – which runs at the client’s site. The App scans MFP IP addresses, detecting devices and transmitting MIB data to the cloud. It also monitors MFP diagnostics for optimal fleet performance. Consult includes Cartographer, a cloud-based current/transition/future-state fleet mapping solution that provides fleet optimization recommendations.
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