March 29, 2019
Konica Minolta Business Solutions USA, Inc. has announced its Pro-Tech Service Award recipients at the 2019 ceremony.
The 145 dealers were honoured at a special presentation during the company’s annual dealer conference on 5 March 2019, which took place at the Newport Beach Marriott Resort and Spa in California.
“Congratulations to all our dealers for this outstanding achievement,” said Sam Errigo, Executive Vice President, Sales and Business Development. “The Pro-Tech program is a rigorous process, and Konica Minolta recognises and appreciates their exceptional commitment to customer support and satisfaction.”
The Pro-Tech program requires that dealers complete strict training and servicing criteria to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service.
The Pro-Tech designation identifies dealers with exceptional dedication to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To earn the Pro-Tech standard, each element of the dealers’ operations are evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
The Caltronics service managers honoured with the award were named as follows:
Delmer Brantley (Sacramento, CA) – 14 years, Danny Serrano (Irvine, CA) – 13 years, Raj Prasad (Irvine, CA) – 12 years, John Marquez (Fresno, CA) – 11 years, Kevin Griffin (Pleasanton, CA) – 11 years, Mike Gaitan (Tempe, AZ) – 10 years, Raj Prasad (Sunnyvale, CA) – 8 years and Alvaro Almira (Sunnyvale, CA) – 7 years.
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