Placeholder image
  • Biuromax Web ad May 2021
  • Static Web ad March 2021
  • Katun March Web Advert 2021
  • Ninestar Masthead banner April 2021
  • Nubeprint Online 425x90

HP’s instant ink in the dock again

January 22, 2021

Consumers leaving the HP Instant Ink programme find their printers are still locked to HP.

UK customers who enrolled with HP’s instant ink programme are facing a critical issue when they cancel their subscription. The printer remains locked to the firmware auto update setting that the consumer cannot turn off.

According to Richard Pateman of UK based World of Inks Ltd, “The issue we see is that people sign up for the 3 month free period, and then cancel but then cannot access the firmware settings due to the feature being locked. The message states, this printer is locked to instant ink, even though customer has cancelled months ago, we even tried the factory reset, still no luck, disabled web services, again same message that it’s on AUTO.”

Another problem is that “we have had many customers, one today who cannot turn off firmware as it is locked to printer, so we have the new chips on the 953xl. BUT when next updates happen, the customer will have to go back to originals until new chips work with latest firmware, it seems at present time they [HP] are doing nearly every 3 months. Issues with firmware updates every 3 months and blocking microchips is a nightmare.”

Are you experiencing this problem? If you are let us know at news@therecycler.com.

Categories : World Focus

Tags :

Leave a Reply

Advertisement

  • IR Italiana Web ad January 2021
  • Apex web ad May 2021 version 2
  • Static Web ad January 2021
  • Mito June web advert
  • GM Technology June 2021 Web advert
  • Ninestar Big & Bold April 2021
  • Armor May banner Ink
  • Aster June 2021 Web advert
  • GPI June 2021 Advert
  • ITP Web ad January 2021
  • Adter Recruitment Web ad April 2021
  • HYB Web ad February 2021
  • CTS Toner Supplies Web ad April 2021
  • PW Dubai December Ad
  • PCL Web ad January 2021
  • CET web advert June 2021
  • HYB Web ad February 2021
  • PW Dubai December Ad
  • CET web advert June 2021
  • CTS Toner Supplies Web ad April 2021
  • Adter Recruitment Web ad April 2021
  • ITP Web ad January 2021
  • PCL Web ad January 2021
  • HYB Web ad February 2021
  • ITP Web ad January 2021
  • CTS Toner Supplies Web ad April 2021
  • CET web advert June 2021
  • Adter Recruitment Web ad April 2021
  • PW Dubai December Ad
  • PCL Web ad January 2021