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HP “unintentionally” revokes certificate for Mac users

HP “unintentionally” revokes certificate for Mac users

November 5, 2020

MacOS X users who own an HP printer might have been unable to print after print drivers were mistaken as malware.

In October, BleepingComputer reported that reports of Mac users who were unable to print on their HP printers were coming up on social media. The problem was described as: “As observed by BleepingComputer, when printing a document from a MacBook running macOS Catalina (10.15.7 (19H2)) to an HP printer, the job remains in print queue but does not complete. That’s because the corresponding print driver is being mistaken as malware.”

Later it was confirmed that the the problem was with MacOS Catalina (10.15) and Mojave (10.14).

BleepingComputer set out how to resolve the issue and anyone experiencing difficulties can read about it here.

In an update on the article on 30 October, BleepingComputer said that Apple had reached out to clarify the issue and said “the revoked certificates were an action undertaken by HP”.

The statement from HP said: “We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.”

Categories : Products and Technology

Tags : Apple HP Inc Mac Printers

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