The Recycler
  • Katun web banner December 2022 NEW
  • G&G Feb 24 Masthead Banner
  • Biuromax Masthead web banner March 2024

HP launches first print?industry mixed reality service

November 9, 2021

HP Inc. announced HP xRServices powered by Microsoft Hololens 2, the latest innovation for the next generation of printers.

The collaboration will see HP xRServices and Microsoft Hololens 2, create a virtual-real world combination in which customers can connect with HP engineers in a split second through mixed reality, advising them on any issue, at any point of their print production.

Wearing the Microsoft Hololens 2 headset and supported by HP xRServices solution, users will get the feeling of being physically present with a virtual coach on hand to guide them through the process, meaning no time wasted on long service calls, resolutions are swift and press downtime is kept minimal.

Compatible with all HP Industrial Printers hardware, users whether digital native or novice, will be able to be trained and adapt quickly to doing tasks, guided step-by-step with their virtual HP engineer, the instructions moving with the employees to easily direct them to the parts or problems they need to solve in a second. And, by leveraging HP’s Print OSx, Managers will clearly see how to combine the data generated from doing the work, with transactional data to drive optimization and smoother productivity for future.

“HP has a strong record of reinvention, always propelling customer needs as the key driver for technology advancement. Microsoft’s mixed reality solutions offer a tangible mechanism that helps drive the changing landscape of human interaction. HP and Microsoft working together on reinventing services was a clear winning formula. We are confident HP’s xRServices, and Microsoft’s HoloLens2 and Remote Assist applications, will bring simplicity and ease to HP’s support operations and will be a catalyst for positive change in customer support throughout the industry,” said Tracy Galloway, Corporate Vice President & COO at Microsoft.

Haim Levit, General Manager HP Indigo and WW Industrial Go to Market said: “With the exponential rise in digital printing fuelling the industry, customers have less time for service calls and higher production runs to meet. The way we deliver services in this ever evolving business and work environment is changing fast, and working with Microsoft on this project was a common-sense solution. We are redefining services for the industry, by providing our customers with a solution which not only saves them time, but optimizes their revenue opportunities. We continue to drive the most innovative solutions in the industry as we listen to and work with our customers as their own production needs change in the virtual and physical worlds.”

“Having invested in a HP Indigo 12K Digital Press, US-based Benson Integrated Marketing Solutions was one of the teams trialling the new service. “I am so proud that our operations team was selected by HP for this beta,” said Brian Benson, CEO of Benson Integrated Marketing Solutions. “We pride ourselves in being innovative and first to market on new technologies. This is another example of our operations teams commitment to embracing the newest technologies. This will streamline maintenance and repairs which will minimize our downtime for clients.”

In Japan, Fujiplus Inc. and its HP Indigo 12K Digital Press was another firm to trial HP xRServices powered by Microsoft Hololens. “HP’s xRServices is futuristic, and therefore very appealing to us,” commented Takeshi Ido, CEO & President of Fujiplus Inc. “Thanks to HoloLens and remote support from HP, we are now able to get to the root cause of issues very quickly and resolve them effectively. We already see using xRServices for self-maintenance and replacing parts on our own, giving us great confidence about the predictability of our print operations.”

Categories : Products and Technology

Tags : Augmented Reality HP Inc Innovation Service Technology

  • Ink Tank Web Ad March 2024
  • Cartridge Web Ad March 2024
  • Apex Web Ad March 2024
  • Static Control June 2022 Big & Bold Ad
  • G&G Big & Bold Web banner January 2024
  • GM Technology Web Ad March 2024
  • Aster Feb 2024 Web Ad
  • Mito Web advert July 2023
  • TN Group Web ad March 2024
  • IR Italiana Web ad January 2021
  • Biuromax March 2024 Banner
  • PCL Feb 2024 Web Ad
  • Altkin Web ad March 2024
  • Zhono Web ad March 2024
  • CET Web ad December 2023
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • Denner Feb 2024 Web Ad
  • Denner Feb 2024 Web Ad
  • Zhono Web ad March 2024
  • HYB Web banner Jan 2024
  • CET Web ad December 2023
  • Altkin Web ad March 2024
  • PCL Feb 2024 Web Ad
  • ITP Web ad January 2021
  • HYB Web banner Jan 2024
  • Zhono Web ad March 2024
  • ITP Web ad January 2021
  • Denner Feb 2024 Web Ad
  • Altkin Web ad March 2024
  • CET Web ad December 2023
  • PCL Feb 2024 Web Ad

The Recycler, Wittas House, Two Rivers, Station Lane, Witney, OX28 4BH, United Kingdom | Tel: +44 (0) 1993 899800 | Fax : +44 (0) 1993 226899
©2006-2023 The Recycler - Terms & Conditions - Privacy Policy including cookie use

Web design Dorset | Websites by Mark

The Recycler Subscribe Web ad January 2021
The Recycler Subscribe Web ad January 2021