March 24, 2021
In December 2020, the Italian Competition and Market Authority (ICMA) concluded that HP had introduced significant limitations in many inkjet and laser printers sold to consumers. The limitations impacted the use of non-genuine ink/ toner cartridges and had been happening for some years.
According to ICMA, HP had failed to adequately inform consumers – at the time of purchase – about the presence of this relevant and significant limitation. The limitation led consumers to believe that they needed to replace non-original ink/ toner cartridges due to shortages or defects and use only original HP cartridges.
HP was fined €10 million. The ICMA ordered that within 60 days of notification of the action, HP must submit a report on the steps taken to comply with the warning. Within 120 days, it must modify the printers’ sales packages to clearly indicate the restrictions on the use of non-original ink/ toner cartridges, depending on the firmware installed.
The translated notice:
COMMUNICATIONS FOR THE PROTECTION OF THE CONSUMER
COMPANIES HP INC. AND HP ITALY S.R.L (CONGUINTELY HP)
Practice No. 1 was deemed incorrect pursuant to art. 20, 21 and 22 of the Consumer Code and practice no. 2 was deemed incorrect pursuant to art. 20, 24 and 25 of the Consumer Code.
The Authority has ordered the publication of this amending declaration pursuant to Article 27, paragraph 8, of the Consumer Code (Legislative Decree. No. 206/2005).
(provision adopted at the meeting of 17.11.2020 and available on the website www.agcm.it)
You can read The Recycler’s original story here
You can visit the HP website here.
Categories : World Focus