May 24, 2017
In March 2016 we published an article about user experiences when the HP Instant Ink programme remotely disabled printers when the users’ credit card, has expired. In the last few days, The Recycler has been contacted by some HP Instant Ink users reporting that their printers had been remotely disabled.
A month ago Dotty had installed new Instant Ink cartridges and today can’t print. She is wondering if her credit card has expired? Having got married recently she changed her credit cards, but the old credit cards should still be working and active and her problem is she doesn’t remember which card she used.
Another user received a message on their printer that the said: “Printer will be blocked soon.” She told The Recycler “I had fraudulent activity on my card, and I need to give a new card number, but I can’t contact anyone to do that and I don’t want them to block my printer.”
It seems that if any details on your card change it may become invalid and your printer won’t work at the end of your current billing cycle. The HP Instant Ink programme should email you ahead of your card expiry that you need to update your card details. Unfortunately, not everyone is getting the emails, and if you do manage to sort out new credit card details you may then have to wait for new cartridges to be sent out, or you have to buy some regular ones.
According to the HP website, HP Instant Ink cartridges will not work after the end of your current billing period, and you are required to return them to HP. If you need to print after your billing cycle ends, you will need to install standard replacement ink cartridges for your printer.
Categories : Around the Industry