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HP Inc trying to fix firmware issues

September 16, 2016

hplogonewThe OEM has told a Dutch newspaper that its recent firmware update should not affect third-party cartridges, and that it is working on fixing the issue.

Telegraaf (Dutch) reported that on contacting HP Inc about the firmware update released earlier this week, the OEM’s help desk said that the firmware update “was not meant to keep cartridges from other manufacturers” from working, and that this was a “mistake […] we are working on a solution”. The update has seemingly blocked remanufactured and refilled cartridges, and has prominently affected the OEM’s OfficeJet 8610 machines. Yesterday, The Recycler reported further complaints from the industry and consumers, with the 8615 also highlighted as being affected.

The fallout from the HP Inc firmware update has continued, with a full list of affected devices provided to The Recycler. Tim Justice of US company Ink4Less got in touch in regards to the firmware update to say that “Ink4Less has received confirmation from one of our supplier manufacturers that says HP released a new firmware update”, which “affects all printers that use the 950XL, 951XL, 934XL and 935XL series of cartridges, as far as we know to date”.

He added that the affected printer models” include: the HP OfficeJet Pro 251dw; OfficeJet Pro 276dw MFP; 8100 ePrinter – N811a; 8600 e-All-In-One (AIO) – N911a, Plus e-AIO – N911g and Premium e-AIO – N911n; 8610 e-AIO; 8615 e-AIO; 8620 e-AIO; 8625 e-AIO; 8630 e-AIO; 8640 e-AIO; 8660 e-AIO; 6812 e-AIO; 6820 e-AIO; 6220 e-AIO; 6230 e-AIO; 6830 e-AIO; and 6835 e-AIO.

Justice stated: “We do not yet have an updated chipset that will work with this new firmware version. Customers can expect cartridge replacements with updated chipsets to be available in two to three weeks, possibly longer. It’s best to call for availability. OEM cartridges are not affected as far as we know. Ink4Less is already responding to customers who have been affected by this firmware update and providing replacement information or refunds per the customer’s needs.”

Others affected included S. Bucklew, who pointed out that “I just received the error message today […] apparently HP has decided to block generic cartridges”, and Rich Propsom, who stated that his “HP OfficeJet Pro 8630” displayed an “error -one or more cartridges appear to be damaged. [The] error message appeared within [the] last two days”, and preventing use of his “LD Products cartridges that were replaced previously by similar firmware update”.

If you’ve experienced issues with the same machines and cartridges, please let us know at news@therecycler.com. The Recycler has contacted HP Inc for comment.

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