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HP Inc firmware update locks out remanufactured cartridges?

September 14, 2016

HP Inc's OfficeJet Pro 8610

HP Inc’s OfficeJet Pro 8610

A number of people have got in touch with The Recycler to warn of an update that has seemingly blocked remanufactured and refilled cartridges.

Bruce Brandt told The Recycler that the HP 8610 machines “just got a mandatory (not preventable) firmware upgrade (overnight) that HP claims was needed for Windows 10 issues but just happens to also prevent use of refilled cartridges”, and which “also reports real HP cartridges as being empty even when they are not!”

Brandt added that “this was confirmed by LD Products’ customer support who [are] working on a solution with promises to replace all affected products as soon as they rectify the problem. In the meantime I have reset my printer to a static IP address with no access to the WAN. I plan to also block the MAC address of the printer just in case HP firmware has found a way to override my router’s block. HP SUCKS and has seen the last of my money!”

In turn, Steve Taraskevich stated that the warning “One or more cartridges appear to be damaged” appeared today for remanufactured cartridges that were fine yesterday. Unfortunately, automatic update feature was on. This MUST be illegal!”

If you’ve experienced issues with the same machines and cartridges, please let us know at [email protected].

Categories : Around the Industry

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