September 19, 2016
Last week, the OEM’s helpdesk in Europe told Telegraaf that the update “was not meant to keep cartridges from other manufacturers” from working, and that this was a “mistake […] we are working on a solution”. The Recycler first reported on the firmware update earlier last week, and reported further complaints from the industry and consumers.
Now, the OEM has told The Recycler: “HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the security chip in HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer.
“The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.”
Consumers and industry companies have continued to get in touch with The Recycler about the updates, with Alan Favjan stating that “my HP 8610 printer stopped working on Tuesday, keeps telling me cartridges are damaged. No matter what I do, it will not work. Very p**ed off at HP”. In turn, Ink4Less’ Tim Justice noted that “our phones and support tickets were pretty busy yesterday. Customers [are] very unhappy with HP – growing distrust”.
The update affects all printers that use the 950XL, 951XL, 934XL and 935XL series of cartridges, including: the HP OfficeJet Pro 251dw; OfficeJet Pro 276dw MFP; 8100 ePrinter – N811a; 8600 e-All-In-One (AIO) – N911a, Plus e-AIO – N911g and Premium e-AIO – N911n; 8610 e-AIO; 8615 e-AIO; 8620 e-AIO; 8625 e-AIO; 8630 e-AIO; 8640 e-AIO; 8660 e-AIO; 6812 e-AIO; 6820 e-AIO; 6220 e-AIO; 6230 e-AIO; 6830 e-AIO; and 6835 e-AIO.
If you’ve experienced issues with the same machines and cartridges, please let us know at [email protected].
Categories : World Focus