HP: do you have a problem? Part II

May 22, 2023

Or, how not to do a software update – HP inadvertently caused a major issue for some of its printing devices, resulting in an array of complaints from frustrated users. The affected printers, specifically the HP OfficeJet Pro 9020e All-In-One Printer

In a recent firmware update, HP has apparently caused a major issue for some of its printing devices, resulting in an array of complaints from frustrated users. The affected printers, specifically the HP OfficeJet Pro 9020e All-In-One Printer, have been plagued by a persistent “blue screen error code 83C0000B.” Consequently, users find themselves unable to utilize their devices, left with nothing more than a blue screen displaying the error code. HP’s customer support team has been inundated with requests for assistance, but thus far, no definitive fix has been provided.

The affected devices, once updated with the latest firmware from HP, mysteriously transform into mere blue screens, displaying the cryptic error code and leaving users at a loss. Frustration mounts as individuals grapple with the inability to carry out essential printing tasks and seek a prompt solution to their predicament.

Despite the numerous pleas for help flooding the community pages, a concrete remedy remains elusive. HP has yet to provide a comprehensive fix, instead urging affected users to reach out to its customer support team for assistance. This approach, however, offers little consolation to those grappling with non-functional printers and the inexplicable blue screen.

One HP employee on the community pages suggested a potential workaround, stating that a “semi-full reset on the printer” might be necessary. Nevertheless, the efficacy of this method remains uncertain, leaving users in a state of uncertainty and apprehension.

The situation continues to unfold, and experts closely monitor any emerging developments or alternatives to rectify the issue. If you have any insights, recommendations, or personal experiences regarding this matter, we encourage you to contact us at news@therecycler.com. Together, we can shed light on this predicament and seek a resolution that restores functionality to the affected HP printing devices.

UPDATE: A firmware number has been identified as 2313 and 2314 and affects devices using the 963/912 XL cartridges.