September 30, 2016
The Recycler first reported on the firmware update two weeks ago, and reported further complaints from the industry and consumers, with the OEM’s EU helpdesk claiming that it was “working on a solution” last week. The OEM told The Recycler at the start of last week that the printers affected “will continue to work with refilled or remanufactured cartridges with an Original HP security chip”, but has now apologised and announced an update to reverse the firmware change.
Other aftermarket companies have responded to the update by noting their products still work after the update, including Static Control, 3T Supplies’ Peach division, Armor, KMP, LD Products, Pelikan and Cartridge People. Now, Charlie Ray, Senior Sales Manager at Gikar Industrial, has stated that “our engineers had been studying hard and we are convinced that all of [our] new chips can work well”, with customers and clients complaining that their printers could “not work” after the update.
He added that the company “investigated and then found the involved chips”, which affected the 932, 933, 934, 935, 950, 951,970, 971, 980, 981 and 711XL cartridges, which the company calls the HP V5 version chips. After “study” and “update testing processes”, Gikar can “confirm that all of [the] new V5 version chips can perfectly work in these printers”, and that each can “show [the] ink level”.
The company added that “on the other hand, in order to provide alternative compatible printing options to customers, Gikar recommended customers to alternately use remanufactured items for these models during [the] period when the OEM firmware updated”. This is because the remanufactured chips feature “printing performance [that] is close to [the] OEM, but may be safer than brand-new compatible items in some circumstance”.
It concluded that “to strive to provide [a] good printing experience and better solution is always [a] priority” for the company.
Categories : Around the Industry