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Epson: The emails you don’t want to send

Epson: The emails you don’t want to send

August 4, 2022

We have all done it, sent an email you should not have, and Epson are the latest to join the OMG what have I done club.

On 26th July, Epson sent an email to their ReadyPrint Go (ReadyInk) customers in Germany advising them that the ReadyInk service was no longer available in their country. The email caused some confusion with Epson’s customers and more than a few enquiries to our help desk asking if we knew anything.

We contacted Epson, who confirmed that their German ReadyInk customers had, in fact, received the on the 26th July 2022 informing them that the service is no longer available in their country.

The spokesperson said that “unfortunately, this email was sent in error. We would like to apologise for any inconvenience or confusion caused and want to reassure all our customers that the service is still available. Customers who received the email should disregard it.”

Our take on this: The panic for German ReadyInk customers is over. But I suspect this was a case of the left hand not knowing what the right hand was doing or forgetting to do something, and the default email was sent out. I am sure that the Epson leaders in the Netherlands and possibly those occupying the heady heights of Tokyo Towers will feel embarrassed, but I think to err is human.

Categories : World Focus

Tags : Customers Email Epson Germany ReadyInk

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