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ECI announces leadership changes

February 2, 2021

Sarah Hagan

ECI Software Solutions announced the promotions of Trevor Gruenewald to Chief Executive Officer and Sarah Hagan to President and Chief Operating Officer. Ron Books, ECI’s current Chief Executive Officer, will transition to the role of Chairman.

As part of this change, Gruenewald and Hagan will be responsible for the day-to-day operations of ECI, while Books will continue to work closely with both the ECI leadership team and ECI’s Board of Directors on driving the strategic mission and vision of the company.

In addition to being responsible for day-to-day management of ECI, Gruenewald will also be responsible for ECI’s overall product and M&A strategy.

ECI explained that Gruenewald has been at ECI since 2009 and is a key member of the senior management team that has consistently driven double digit growth in customers, revenues and profitability. Gruenewald has also been actively involved in driving the M&A strategy at ECI, completing and integrating over 26 acquisitions since he joined.

“ECI is singularly focused on and dedicated to helping our SMB customers get business done,” said Gruenewald. “That focus has led ECI to where it is today, and I am honoured to take on the CEO role to lead ECI through its next stage of growth.”

In her new role as President and COO, Hagan will be responsible for overseeing all of ECI’s business units, continuing to build on the strong relationship and collaboration between the business and finance departments that she fostered as ECI’s Chief Financial Officer, the company said. Hagan has been a key member of the senior management team for the past three years and has integrated more than 10 acquisitions and driven revenue growth of +20% year-on-year. 

“The last three years have been a very exciting time at ECI, and I know that there is even more in store for us over the coming years,” said Hagan. “I’m thrilled by the opportunity to guide ECI’s operations as we continue to hit new milestones and make life easier for our customers.”

“When I joined ECI in 1999, we were a startup,” said Books. “Together with our employees and customers, we’ve grown into a global organisation supporting SMBs around the world. Trevor and Sarah have made a tremendous impact on our company since they joined, and the business couldn’t be in better hands. We’re all very excited about the future ahead.”

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