December 13, 2017
The company has revealed the expanded integration of its premier MPS solution with HP’s Smart Device Services (SDS).
ECi Software Solutions this week announced the expanded integration of its premier managed print services solution, FMAudit® software, with Smart Device Services (SDS) from HP.
The new integration is designed to improve first-time fix rates, lessen the need for on-site visits, shorten the time required for on-site visits, and better track meters and supplies while reducing waste by identifying savings opportunities in parts, supplies, and labour.
Initiated by a simple connection through HP’s JetAdvantage Management Integrations, the FMAudit integration is broken down into five key features:
“Expanding on our integration with HP, these new features will make a significant impact on service department efficiency,” said Laryssa Alexander, President of ECi’s Field Service Division. “Instead of being reactive, the service department can now be proactive with remote diagnostic, remediation, and management capabilities.”
“HP’s Smart Device Services technology is revolutionizing the way our contractual channel resellers approach the management and service of HP devices,” said David Laing, Worldwide VP of Contractual Channel A3 Devices and Services Marketing, HP, Inc. “Because of this cooperation between industry leaders, HP resellers will be able to maximize HP MFP and printer uptime, improve customer satisfaction, and increase profitability.”
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