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Clover’s live chat feature gets positive feedback

October 13, 2015

cloverlogo97 customers tried the live chat during its first week on the websites of West Point Products and Depot International, with 93 percent giving “excellent reviews”.

The average rating for the live chat service is 4.66 out of five stars, based on user scores for overall chat, responsiveness, knowledge, and friendliness.

Customers have been using the service to ask about product availability and pricing, shipment timelines, and registering a customer account. The new service runs from 7am to 7pm CST (Central Standard Time), while after-hours messages can be left through the chat function after

Luke Goldberg, Global Senior Vice President of Sales and Marketing for Clover Imaging Group, commented: “This was really the next logical step in strengthening the Clover value for our customers. We’re proud to be the stable, dependable choice for imaging supplies – parts, toner, and services – so being immediately available to our customers has proven to be an asset they are taking advantage of and enjoying.”

 

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