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Brother says third-party inkjets a “false economy”

Brother says third-party inkjets a “false economy”

March 2, 2012

Brother has released information to consumers concerning the use of third-party consumables, stating that customers should “beware of hidden costs” of compatible supplies.

The report warns customers that whilst cutting supplies costs “is a major a priority” and “an attractive option” to cut monthly spend, “recent independent research demonstrates that this could be a false economy”.

Switching to third-party inkjet cartridges “can lead to wasted time” according to Brother, who add that there are four issues with such alternative consumables: leakages, increased cleaning frequency, compatibility issues and yield variation.

According to the OEM’s research, its original cartridges “were not susceptible to leakage of any sort whereas certain third party cartridges delivered a low percentage of ink”, with the worst recorded 38 percent. Third party cartridges also “had more cleaning cycles per cartridge to resolve streaking and lack of ink due to blockage” , as well as “taking extra time when printing” and “affecting print quality”.

Noting that “some cartridges struggle to be recognised by the printer”, Brother adds that yield variation for some brands was “more than 100 percent”, whilst claiming that Brother originals “have variation of just eight percent”. The OEM adds again that the research “also demonstrated that using compatibles can cause damage to printers”, as “ink often dried out”, and one brand “also damaged the ink sensor during installation”.

The OEM concludes that “saving a few pounds buying a third-party cartridge will prove insignificant if it leads to the office printer being damaged”, and claims that “another way to cut printing costs is to ensure hardware is updated […] newer printer models use around 30 percent less energy […] the research found that upgrading three year old printers can decrease toner use by 20 percent”.

On its page promoting the use of its original cartridges, Brother adds that using its consumables “guarantees optimum performance”, “maintain[s] top quality results [and] offer[s] great value for money”, finishing by adding: “If it’s not an original Brother supply, it’s not the Brother quality that you require.

“The use of non-genuine or the re-filling of Brother cartridges could adversely affect the performance of your Brother product and potentially cause damage to your machine.”

An OKI distributor, Martin Ventner, made similar comments a few months ago about remanufactured cartridges, stating that remanufactured and compatible cartridges are a “problematic” fringe industry that have a tenuous claim on an environmental ideology and lead to “environmental consequences”.

What do you make of these comments and the research from Brother? Comment below with your views.

Categories : World Focus

Tags : Brother Inkjet OEM Remanufacturing

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